Frequently Asked Questions

Everything you need to know about shopping with Mr. Pen

What is the standard shipping time for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, no questions asked.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Do you offer bulk or wholesale discounts?

Yes, we provide special pricing for educators, businesses, and bulk orders. Please contact our support team with your requirements for a custom quote.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are Mr. Pen products covered by a warranty?

Absolutely. We stand behind the quality of our products. All items come with a lifetime warranty against manufacturing defects to ensure you have the best tools for your work.